Effective Date: July 2026

At Morocco Best Visits, we are committed to providing high-quality travel experiences and excellent customer service. This Refund & Returns Policy explains the conditions under which cancellations, modifications, and refunds may be granted for bookings made through our website.

By booking any activity, tour, excursion, pool experience, lunch experience, dinner show, quad bike adventure, buggy tour, or other service offered by Morocco Best Visits, you agree to the terms outlined below.

1. About Morocco Best Visits

Morocco Best Visits offers a wide range of travel experiences throughout Morocco, including:

Quad Bike Tours
Buggy Adventures
Camel Rides
Swimming Pool Experiences
Lunch Experiences
Dinner Shows
Day Trips
Desert Excursions
Atlas Mountain Tours
Private Tours
Cultural Activities
Adventure Experiences

2. Free Cancellation Policy

Customers are eligible for a full refund when a cancellation request is submitted at least 24 hours before the scheduled activity start time.

To receive a full refund:

Cancellation must be requested in writing via email.
The request must be received at least 24 hours before the activity begins.
The booking must be fully confirmed and paid.

Approved refunds will be processed using the original payment method whenever possible.

3. Same-Day Cancellation

If a customer cancels less than 24 hours before the scheduled activity, Morocco Best Visits reserves the right to refuse the refund request.

However, depending on the circumstances and availability, we may offer:

A date change
A travel credit
A partial refund at our discretion

Each request will be reviewed individually.

4. No-Show Policy

A “No-Show” occurs when a customer:

Does not arrive at the meeting point.
Misses the scheduled pickup.
Fails to participate in the activity without prior notice.

In such cases, a partial refund may be granted at the discretion of Morocco Best Visits.

Refund eligibility will depend on:

Activity type
Costs already incurred
Supplier policies
Operational expenses

No-shows are generally not eligible for a full refund.

5. Weather and Safety Conditions

The safety of our guests is our highest priority.

If an activity cannot operate due to:

Severe weather conditions
Heavy rain
Strong winds
Flooding
Unsafe desert conditions
Government restrictions
Road closures
Natural disasters
Other circumstances beyond our control

Customers will be offered:

Option 1

A full refund.

Option 2

A free rescheduling of the activity, subject to availability.

The final choice remains with the customer whenever possible.

6. Cancellation by Morocco Best Visits

In rare situations, Morocco Best Visits may cancel an activity due to:

Safety concerns
Operational difficulties
Technical issues
Lack of minimum participants
Vehicle breakdowns
Supplier unavailability
Force majeure events

If we cancel your booking, you will receive:

A full refund, or
The option to select an alternative activity of equal value.

No additional compensation shall be owed beyond the booking amount paid.

7. Booking Modifications

Customers may request modifications to their booking.

Examples include:

Changing the activity date
Changing the number of participants
Updating pickup information
Correcting passenger details

Modification requests must be submitted before the activity date and are subject to availability.

Morocco Best Visits will make every reasonable effort to accommodate changes but cannot guarantee availability.

8. Refund Processing Time

Once a refund request has been approved, refunds are typically processed within:

3 to 5 business days

Actual processing times may vary depending on:

Banks
Credit card providers
Payment gateways
International payment processing systems

9. Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
PayPal
Bank Transfer
Cash on Arrival (where available)

Payment options may vary depending on the selected activity.

10. Payment Options

Depending on the activity, customers may choose one of the following payment arrangements:

Full Online Payment

The total booking amount is paid at the time of reservation.

Deposit Payment

A deposit is paid online, and the remaining balance is paid on arrival.

Pay on Arrival

Payment is made directly at the activity location when permitted.

Specific payment terms will be displayed during the booking process.

11. Activities Covered by This Policy

This policy applies to all services offered through Morocco Best Visits, including but not limited to:

Quad Bike Tours
Buggy Tours
Camel Rides
Swimming Pool Experiences
Lunch Packages
Dinner Shows
Day Trips
Guided Tours
Excursions
Desert Activities
Private Experiences
Cultural Activities

Unless otherwise stated on the activity page, the same refund rules apply to all bookings.

12. Customer Responsibilities

Customers are responsible for:

Providing accurate booking information.
Arriving on time.
Checking confirmation emails.
Ensuring valid contact details are provided.
Following safety instructions from guides and operators.

Failure to comply with safety requirements may result in removal from the activity without refund.

13. Force Majeure

Morocco Best Visits shall not be liable for cancellations, delays, or interruptions caused by events beyond our reasonable control, including:

Natural disasters
Extreme weather
Government actions
Public health emergencies
Political instability
Transportation disruptions
Strikes
Security concerns

In such situations, we will make every effort to provide suitable alternatives or refunds where possible.

14. Refund Request Procedure

To request a refund, customers should contact us with:

Full Name
Booking Reference Number
Activity Name
Scheduled Date
Reason for Refund Request

Requests can be submitted through:

Email: contact@moroccobestvisits.com

Phone: +212 638-090834

We aim to respond to all refund requests as quickly as possible.

15. Disputes and Chargebacks

Customers are encouraged to contact Morocco Best Visits before initiating a payment dispute or chargeback.

Most issues can be resolved quickly through our customer support team.

Submitting a fraudulent chargeback after receiving services may result in the suspension of future bookings and legal action where applicable.

16. Policy Updates

Morocco Best Visits reserves the right to update this Refund & Returns Policy at any time without prior notice.

The most current version will always be available on our website.

Contact Us

Morocco Best Visits

Website: Morocco Best Visits